Refund policy
Returns
At Norvax’s, we want you to be fully satisfied with your purchase. That’s why we offer a 15-day return policy from the date you receive your order, available to customers worldwide.
To be eligible for a return, the product must:
- Be unused
- Be in perfect condition
- Be in its original packaging
- Include proof of purchase
To initiate a return, you must contact us in advance via email at:
📧 thenorvaxs@gmail.com
Returns sent without prior authorization will not be accepted.
Damaged or Incorrect Products
We recommend checking your order upon delivery.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.
Non-Returnable Items
We do not accept returns for:
- Used or tampered products
- Hygiene or personal care items
- Sale or discounted items
- Gift cards
If you’re unsure whether your item is eligible for return, please contact us before proceeding.
Right of Withdrawal (European Union)
If your order is shipped within the European Union, you have the right to withdraw from your purchase within 14 days of receiving the product, without providing any reason, in accordance with applicable regulations.
This right applies only if the product is unused and in its original packaging.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be automatically processed using your original payment method within a maximum of 10 business days.
Processing times may vary depending on your country or financial institution.
If more than 15 business days have passed since your refund was approved, please contact us at:
📧 thenorvaxs@gmail.com